Personal Information Protection Policy
1. Purpose of Collection
We collect personal information only as necessary for the following purposes:
• Order Processing: To handle matters related to your orders.
• Customer Service: To respond to your inquiries, requests, complaints, and feedback.
• Personalization: We may combine collected data to gain a more comprehensive understanding of our customers, enabling us to better serve you through enhanced personalization, including but not limited to:
(i) improving and personalizing your experience on lotus-rubberband.com;
(ii) enhancing features and services to better meet individualized needs and develop new service ideas;
(iii) providing recommendations and advertisements tailored to your interests.
• Security: To prevent fraudulent or malicious activities.
• Legal Requirements: To collect, store, and provide information as required by applicable laws and competent authorities.
2. Consent
By providing your personal information and using lotus-rubberband.com, you agree to the collection and use of your personal information as described in this Policy.
If you do not agree with this Policy, you may stop providing personal information and/or exercise your rights as stated in Section 7 below.
We reserve the right to amend or supplement this Policy at any time. We encourage you to review this Privacy Policy regularly for updates to ensure you understand and exercise your rights regarding your personal information.
3. Scope of Collection
We collect your personal information when:
• You provide it directly to us: including your full name, email address, phone number, address, and other information submitted primarily via lotus-rubberband.com.
• You interact with us: We use cookies and other tracking technologies to collect certain information when you interact with lotus-rubberband.com.
• From lawful sources: We may collect personal information from other lawful sources.
4. Retention Period
Personal information will be retained until the customer requests its deletion. In all cases, personal information will be securely stored on lotus-rubberband.com servers.
5. Non-Disclosure of Personal Information
We will not disclose your personal information to any third party, except in the following necessary cases:
• Legal Requirements: When disclosure is required by law or reasonably necessary to comply with legal processes.
• Business Transfers (if any): In the event of a merger or acquisition, the successor or acquiring party may have access to stored information, including personal data.
6. Data Security
We are committed to safeguarding personal information through various measures, including:
• Secure operating environment: Personal information is stored in a secure environment accessible only to authorized employees, representatives, and service providers on a need-to-know basis. We comply with industry standards and applicable laws.
• Security incidents: If our servers are compromised resulting in data loss, we will promptly notify competent authorities and affected customers.
7. Customer Rights
Customers have the right to provide personal information to us and may change that decision at any time.
8. Contact Information
If you have any questions regarding this Policy or our data collection and management practices, please contact us:
• Hotline: 0919869628
• Email: info@vietnamrubberband.com
9. Information Collection and Management Entity
LOTUS RUBBER BAND COMPANY LIMITED
Business Registration No.: 3502226567
Issued by: Ho Chi Minh City Department of Planning and Investment
Date of Issue: June 13, 2013
Head Office:
Hac Dich 1 Industrial Cluster, Tan Thanh Ward, Ho Chi Minh City, Vietnam
10. Effectiveness
This Personal Data Protection Policy is effective from January 1, 2026.
